Frequently asked questions

  • What is Hard Water?

    Hard water is water that contains high levels of dissolved minerals, such as calcium and magnesium. Hard water can be a nuisance because it can cause soap to form a curd that diminishes its cleaning ability and leaves behind a tacky residue on laundry, dishes, hair, and skin. Hard water can also cause a light-colored crusty hard scale to build up on plumbing fixtures, water-using appliances, and water heaters. This build-up can increase energy costs while decreasing appliance life expectancy and water pressure. Hard water really ends up being hard on your budget! Luckily, there are ways to soften hard water, such as by using a water softener or by installing a whole-house filtration system.
  • What is Soft Water?

    Soft water has many benefits for both your home and your health. Soft water is water that has had its hard water minerals removed, usually calcium and magnesium. Soft water also does not contain dissolved iron, which can cause yellow and orange stains on clothing and in your home. Soft water is excellent for drinking, cooking, and cleaning. It will not leave spots on dishes or streaks on glasses. Soft water is also much easier on your hair and skin as it leaves your hair shiny and soft and helps to prevent dry skin. Soft water also helps to extend the life of your appliances. Because soft water does not contain the minerals that can build up in pipes and appliances, it will not cause them to wear out as quickly. In addition, soft water can help you to save money on your energy bills because it takes less energy to heat soft water than hard water. Investing in a water softener is a smart investment for your home. With a water softener, you will have better quality water for your family.
  • What is in my water?

    Many people think that the water supplied by municipal water departments is already treated and doesn’t need any additional help. While it’s true that city water must meet certain aesthetic and health regulations, it’s usually far from perfect. Chlorine has been used by cities to make water safe to drink for over 100 years. Chloramines are formed when ammonia is added to the chlorine to provide longer-lasting disinfection while reducing disinfection byproducts. Many of us use water treated with chlorine or chloramines. Though extremely effective at disinfecting water, these chemicals can impart an unpleasant taste and odor, damage appliance and plumbing components, dry out skin and hair, and cause clothing colors to fade. A whole house water filtration system can remove these contaminants from your water, providing you with clean water for drinking, cooking, bathing, and laundry. In addition to improving the taste and smell of your water, filtered water can also extend the life of your appliances and plumbing fixtures. If you’re concerned about the quality of your water, a whole-house water filtration system is a great way to ensure that you and your family are getting the cleanest water possible.
  • What kind of Water Treatment System Do I need for City water?

    On city water, a carbon filter is often all you need to remove chlorine/chloramine and disinfection byproducts from your water. We offer a carbon block cartridge filter as well as backwashing carbon filters that are perfect for this type of application. We also provide a city water softener that combines a backwashing carbon filter and a softener all in one, for when you want to remove chlorine and hardness from your city water without using two separate units. Using a carbon filter is an effective way to improve the quality of your city water, and our products are designed to provide long-lasting results. Contact us today to learn more about our city water solutions.
  • How Chlorine affect my water quality?

    Chlorine is a common disinfectant that removes water's diseases, pathogens, and other contaminants. Chlorine used to filter water can combine with organic matter to form Trihalomethanes (THMs) compounds. These compounds are toxic when consumed, inhaled, or applied on the skin. Drinking chlorinated water has demonstrated a variety of toxicity issues. The most obvious problem with chlorine in the water is that it leaves an unpleasant taste and smell behind. Chlorine can alter the taste of water, coffee, tea, and other beverages. The problem does not only lie within drinking but also in our daily showers and baths. Showering in chlorinated water can leave our skin dry and itchy, and weaken our hair quality.
  • Do I need the Whole House Water Filtration system?

    A whole-house water filtration system is a great way to ensure the quality of your water. By filtering the water, you can be sure that all of the water in your home is clean and free of contaminants. There are a number of different types of water filtration systems available on the market, so it is important to choose one that is right for your needs. Be sure to consider the size of your home, the type of water you have, and your budget when shopping for a water filtration system. With a little bit of research, you can find a water filtration system that will provide you with years of clean, safe water. A whole house water filtration system is an investment in your health and the quality of your water.
  • What is a Reverse Osmosis system?

    The reverse osmosis system is a drinking water treatment process that removes contaminants from water by using pressure to force water molecules through a semipermeable membrane. During this process, the contaminants are filtered out and flushed away, leaving clean, fresh drinking water. The reverse osmosis system is a popular choice for many homeowners because it is highly effective at removing a wide variety of contaminants, including bacteria, viruses, chlorine, lead, and fluoride.
  • Impact of bottled water on our environment

    While bottled water may be a convenient way to get clean drinking water, it can have a negative impact on the environment. The production of bottled water requires large amounts of energy and resources, including water, oil, and plastic. In addition, the transportation of bottled water creates emissions of greenhouse gases and other pollutants. It takes 2,000 times more energy to produce a bottle of water than it does to simply treat and filter tap water. Once used, most bottles end up in landfills where they take hundreds of years to break down. To reduce the environmental impact of bottled water, people can choose to drink filtered tap water instead.
  • What payment options are available?

    At Kent Water Purification Systems, we want to make it easy for you to get the water treatment system you need. That's why we offer a variety of payment options to suit your needs. You can finance your purchase from us with monthly payments over 12-18 months, or pay in full with cash, a credit or debit card, or an e-transfer. We also accept cheques. We're here to help you get the clean, purified water possible, and we'll work with you to find a payment option that fits your budget. Contact us today to learn more about our payment options and how we can help you get the best water treatment system for your home or business. Thank you for choosing Kent Water Purification Systems!
  • Can I rent water purification systems?

    There are a number of water purification systems available for rent, depending on your needs. If you are looking for a water filter, there are models that can remove contaminants such as bacteria and viruses. If you have hard water, you may want to rent a water softener to remove minerals that can build up in your plumbing. You can also find systems that combine both a water filter and a water softener. Whatever your needs, there is a water purification system available for rent that can help you get clean, safe water.
  • How often do I need to put salt in the brine tank?

    The three bags of salt will on average last six months. However, this all depends on the consumption of water.
  • We have a well at our cottage. The water has a very strong rotten-egg smell. What can be done?

    If you have well water at your cottage that smells like rotten eggs, it is likely due to high levels of sulfur in the water. While these elements are not harmful to your health, they can cause an unpleasant smell. If you see unsightly red stains on fixtures and tubs, it is likely due to iron in the water. There are a number of ways to remove iron and sulfur from well water, but one of the most effective is to install an iron and sulfur removal water filter system. These filters use a process known as oxidation to remove impurities from the water, resulting in clean, fresh-tasting water. If you are concerned about the quality of your well water, it is worth investing in an iron and sulfur removal water filter.
  • How to bypass my water softener?

  • Impact of Hard Water on appliances, pipes, and dishes.

    Hard water is one of the most common types of water quality issues. Hard water contains high levels of minerals, including calcium and magnesium. These minerals can build up in pipes, hot water tanks, and appliances, causing a variety of problems. Hard water can leave spots on dishes and glassware, and it can decrease the efficiency of washing machines and dishwashers. In addition, hard water can clog pipes and reduce water pressure. Protecting your home from hard water is important to maintain the function of your appliances and plumbing. Softening your water is one way to protect your home from the damaging effects of hard water.
  • What are the benefits of Drop pro connect Water Softener?

    Soft water is essential for a variety of reasons. Not only does it improve your water quality, but it also helps to extend the life of your appliances and reduce the amount of cleaning required around your home. Today, there are a variety of softeners on the market that go beyond simply improving your water quality. The DROP Pro Connect monitors your home for water leaks, furnace malfunctions, or dripping faucets. They can alert you with a text message or email and shut off your water before significant waste and property damage occurs. By investing in a water softener for your home, you can expect brighter laundry, healthier skin and hair, easier cost-effective cleaning, and longer life from your water heater and appliances. With a DROP softener, you get all of this plus the peace of mind of knowing that your biggest investment, your home, is also protected. Not sure what's in your water? Contact the folks at Kent Water and we will help you figure it out!
  • What kind of Water Treatment system do I need?

    People often contact us looking for water filtration, and when I ask them what they are trying to filter out of the water, a popular response is “everything!” While I wish there was a one-size-fits-all filter that did remove everything, that’s unfortunately not the case. Different types of contaminants require different types of water treatment, so the first step is always to get your water tested to find out what’s in the water, to begin with. Once we know what’s in your water, we can advise you on the best treatment options for your specific needs. Maybe you already know what’s in your water—or what you would like to ensure isn’t in your water—but you’re overwhelmed by all the different options. Either way, contact us and we would be happy to help you figure out which water softener or water filter is right for you. We can even provide a free water test so that you can be sure of what’s in your water before you make any decisions.
  • What kind of Water treatment system do I need for Well Water?

    Iron, sulfur, and low pH levels can be treated with different filter configurations depending on your individual needs. Arsenic, lead, and uranium can also be filtered from your water. In some cases, you may need two different filters or a water filter and a water softener working together to achieve optimal results. We offer a variety of options to meet your specific water treatment goals. Contact us today to learn more about which solution is right for you.
  • How Water filters help with chlorinated water?

    Carbon filtration can help absorb chlorine without leaving any negative effects on your water. Absorption occurs when your water is filtered and cleansed through a carbon filter. It removes chlorine, distaste, odor, and other organic compounds to deliver clean water throughout your home.
  • What is alkaline water?

    If you've been keeping up with the latest health and fitness trends, you may have heard about alkaline water. Alkaline water has a higher pH level than regular tap water, which means it's less acidic. This can provide a number of health benefits, including improved hydration, better absorption of nutrients, and reduced acid reflux. Drinking alkaline water can also help neutralize toxins in your body and improve your overall energy level. So if you're looking for a way to improve your health and well-being, give alkaline water a try!
  • Difference between tap water and filtered water?

    Tap water and filtered water are both safe to drink, but they can differ in taste, odor, and appearance. Tap water is regulated by the Environmental Protection Agency (EPA), which sets standards for drinking water quality. Filtered water has been treated to remove impurities, such as bacteria, viruses, and minerals. Filtered water may have a different taste than tap water because it does not contain chlorine or other chemicals used to disinfect drinking water. Some filters can also remove minerals, such as calcium and magnesium, which can give filtered water a light, fresh taste. In addition, filtered water is often clearer than tap water because it does not contain sediment or other particles. Ultimately, the decision of whether to drink tap water or filtered water is a personal one. Some people prefer the taste of filtered water, while others find it unnecessary. There are also financial considerations to keep in mind, as purchasing a filter can be costly. However, filtered water may be worth the investment for those who are concerned about drinking water quality.
  • Why should I choose Kent Water Purification Systems?

    Water is an essential part of our lives, and access to clean water is a basic human right. However, water quality can vary greatly from one location to another, and even the best municipal treatment facilities can't always remove all contaminants. That's where Kent Water Purification Systems comes in. At Kent Water Purification Systems, we offer a wide range of water treatment systems to meet the needs of both residential and commercial customers. Our experienced team can help you select the right water filters, water softeners, or reverse osmosis systems for your specific requirements. Our water filters can remove everything from bacteria and viruses to sediment and chlorine, while our water softeners can help to reduce mineral buildup in your pipes. We also offer a wide range of after-sales services, including repairs and maintenance. With a lot of experience in the industry, we are confident that we can provide you with a Better Product, Better Price, and Better Service.
  • How long does the installation take?

    The installation process for our product takes up to three hours. We want to make sure that you are completely satisfied with your purchase, so we will do everything we can to make the installation process as smooth and hassle-free as possible.
  • I have Kent water Purification systems and I am now moving. What can be done?

    As water treatment system experts, we often get asked what to do when a family who has one of our systems moves. The great news is that we can move the system for you to your new house. We have a team of skilled professionals who will come and disconnect the system from your old home and then reinstall it in your new home with moving charges applied. The process is quick and easy and ensures that you'll have clean water in your new home. So, if you're moving, don't forget to give us a call so that we can help you take your water treatment system with you.
  • What is ion exchange resin?

    Ion exchange resin is a water softener that is used to remove minerals from water. The resin consists of charged beads that attract and bind to minerals such as calcium and magnesium. This process helps to soften the water and make it more resistant to hard water build-up. In addition, ion exchange resin can also be used to remove other contaminants from water, including iron, lead, and copper. The beads can be reused many times before they need to be replaced, making this an environmentally friendly water treatment option.
  • What are the benefits of Water Softener?

    After you install a water softener in your house, you may notice that your skin and hair feel cleaner and softer. This is because hard water contains minerals that can leave a film on your skin and hair. Soft water, on the other hand, is free of these minerals, so it can help to improve the condition of your skin and hair. You may also notice that your laundry feels softer and cleaner after switching to soft water. This is because hard water can cause fabrics to become stiff and dingy over time. With soft water, your laundry will maintain its quality for longer. In addition, soft water can also extend the life of your plumbing by preventing the build-up of mineral deposits. As a result, installing a water softener can have numerous benefits for both your home and your family.