Your privacy is important to us. It is Kent Water Purification System’s policy to respect your privacy regarding any information we may collect from you across our website, www.kentwater.ca, and any other sites we own and operate.

Information We Collect

We only collect personal information when we truly need it to provide a service to you - such as your name, phone number, address, or email address.

We collect this information by fair and lawful means, with your knowledge and consent. We will always let you know:

Why we're collecting it, and
How it will be used.

How We Use Your Data

We use the information we collect in the following ways:

To respond to your inquiries and provide the services or information you requested.
To improve our website, products, and customer service.
To follow up with you about installations, maintenance, or other service-related matters.
If you have provided consent, to send follow-up or promotional emails about Kent Water products, services, or special offers.
To comply with legal or regulatory requirements when applicable.

Email Communication and Marketing

If you contact us through our website forms or other channels, we may follow up to ensure your inquiry is resolved and to provide service-related updates.

We will only send marketing or remarketing emails if you have explicitly agreed to receive them - for example, by checking the consent box on our contact form.

You can unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link included in each message, or by contacting us directly at info@kentwater.ca.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

Data Retention and Protection

We only retain collected information for as long as necessary to provide you with your requested service or to comply with applicable laws.

We store and protect your data within commercially acceptable means to prevent loss, theft, unauthorized access, disclosure, copying, use, or modification.

Third-Party Links

Our website may contain links to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

Your Rights and Choices

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide some of your desired services.

You may also request access to, correction of, or deletion of your personal data by contacting us at info@kentwater.ca.

Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with the new effective date.

Contact Us

If you have any questions about how we handle user data and personal information, please contact us at:
Kent Water Purification System
Email: info@kentwater.ca
Website: www.kentwater.ca

This policy is effective as of October 2025.