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Kent Water Purification Systems
Kent Water Purification Systems

Hard water leaves scale on your fixtures, dries out your skin, and quietly shortens the life of every appliance in your home. The Kent DropPro Connect fixes all of that - and goes further than any standard softener by detecting leaks, shutting off your water automatically and letting you monitor everything from your phone.

It's not just a water softener. It's a smarter way to protect your home.

Works with city water and private wells - serving homeowners across the GTA, Halton, Durham, Peel, York, and Waterloo regions.

Flexible purchase and rental plans available - professional installation included.

Quick Answer: What is the Kent DropPro Connect Water Softener?

The Kent DropPro Connect is a smart whole house water softener that removes hardness minerals from city and well water while monitoring your home's plumbing in real time. Unlike standard softeners, it detects leaks, shuts off water automatically, and connects to your smartphone via the DROP app - giving Southern Ontario homeowners complete control and peace of mind from anywhere in the world.

kent DropPro Connect Water Softener Benefits

At a Glance - Kent DropPro Connect Water Softener Benefits

What the Kent DropPro Connect does for your Home

  • Eliminates Scale Buildup: No more white chalky residue on faucets, showerheads, glass doors, and inside your kettle.
  • Softer Skin & Hair: Hard minerals are removed before water reaches your shower - soap rinses completely, leaving skin and hair noticeably softer.
  • Cleaner Dishes: Soft water produces up to 6x cleaner dishes and reduces dishwasher detergent use by up to 70%.
  • Protects Your Appliances: Removes the hardness minerals that build up inside water heaters, washing machines, and dishwashers - extending their lifespan and efficiency.
  • Detects & Stops Leaks Automatically: Paired DROP leak detectors sense even the smallest water drops and shut off your water supply before damage occurs.
  • Full Remote Control: Monitor usage, receive alerts, bypass treatment, and adjust settings from anywhere using the DROP app.
  • Uses Less Salt: Demand-initiated regeneration uses up to 25% less salt than traditional timer-based softeners.
  • Low Salt Alerts: Get notified before you run out of salt — so your system never runs dry without warning.
  • Works with City & Well Water: Engineered for both municipal and private well water conditions across Southern Ontario.
  • 20-Year Manufacturer Warranty: One of the longest warranties available on a water softener in Canada.

Discover the Difference: DROP Professional Water Softener Video Presentation

What makes the Kent DropPro Connect different

Most water softeners do one thing - soften water. The DropPro Connect does four things at once.

Softens Your Water

Softens Your Water

The DropPro Connect uses the proven ion exchange process to remove calcium and magnesium - the hardness minerals responsible for scale buildup, appliance wear, dry skin, and cloudy glassware. Soft water flows to every tap, shower, and appliance in your home from the moment it enters your main water line.

Monitors your home's water 24/7

Monitors your home's water 24/7

The DROP Hub connects your softener to your home WiFi and the DROP App, giving you real time visibility into your water system from your smartphone. See exactly how much water your household uses, when your system regenerates, and whether anything unusual is happening - at any time, from anywhere.

Detects leaks and shuts off water automatically

Detects leaks and shuts off water automatically

This is the feature that sets the DropPro Connect apart from every standard water softener. DROP leak detectors can sense even the smallest water drops and when a leak is detected, the system automatically shuts off your home's water supply - protecting you from thousands of dollars in potential water damage. Up to 32 leak detectors can be paired to a single system. 2 detectors and the DROP Hub are included with every bundle.

Saves you money every month

Saves you money every month

Unlike timer based softeners that regenerate on a fixed schedule whether you need it or not, the DropPro Connect monitors your actual water consumption and only regenerates when necessary. For a typical Southern Ontario family of four, this means up to 25% less salt and water used per regeneration cycle - real savings that add up over the 20-year life of the system.

What's included with every Kent DropPro Connect

  • Kent DropPro Connect Water Softener unit (3 sizes available - SC-32, SC-48, SC-54)
  • DROP Hub - smart water management device
  • DROP App access (iOS and Android)
  • 2 Leak Detectors included with bundle option
  • Professional installation by Kent's licensed technicians
  • DROP App setup and configuration by Kent technicians
  • 20-year manufacturer warranty

How the Kent DropPro Connect Works

How the Kent DropPro Connect Works

The DropPro Connect uses the proven ion exchange process to remove hardness minerals from your water supply. Hard water flows through a tank filled with specialized resin beads that capture calcium and magnesium - the minerals responsible for scale buildup, dry skin, and appliance wear. These minerals are replaced with a small amount of sodium or potassium, and softened water flows to every tap, shower, and appliance in your home.

What makes it smart is the DROP Hub, - a device that connects the softener to your home WiFi and the DROP App. The hub monitors water flow in real time, communicates with paired leak detectors, tracks salt levels and gives you complete visibility and control from your phone. When the system detects an anomaly - a leak, unusual flow or low salt - it alerts you instantly and, in the case of a leak, shuts off your water supply automatically.

Is the Kent DropPro Connect worth it

Is the Kent DropPro Connect worth it?

For homeowners who want more than basic water softening, the DropPro Connect justifies its premium in several ways. The automatic water shutoff alone can prevent thousands of dollars in water damage from undetected leaks - a risk that standard softeners leave entirely unaddressed. Add demand-initiated regeneration that reduces salt usage by up to 25%, a 20-year warranty, and full remote control from your phone, and the DropPro Connect represents a strong long-term investment for Southern Ontario homeowners compared to a standard softener.

Kent DropPro Connect vs Standard Water Softeners

Feature DropPro Connect Standard Softeners
Softens water
App-based control
Remote bypass
Leak detection
Automatic water shutoff
Low salt alerts
Water usage monitoring
Temperature monitoring
Demand-initiated regeneration Some Models
Maintenance alerts

Specifications

Model Depth Width Height
SC-32 18" 27" 56"
SC-48 18" 28" 62"
SC-54 18" 30" 60"

The right model size is determined based on your water hardness level, household size, and daily water usage. A professional water test ensures proper sizing before installation - avoiding the common mistake of under-sizing or over-sizing a softener for your specific household demand.

Is the Kent DropPro Connect right for your home?

The DropPro Connect may be the right choice if:

  • Your home uses city water or a private well in Southern Ontario
  • You want complete remote visibility and control over your home's water system
  • You're concerned about water leaks and want automatic whole-home protection
  • You want a high-efficiency system that adapts to your actual usage patterns
  • You prefer smart home integration and app-based monitoring
  • You want the confidence of a 20-year warranty and professional installation
  • You want to reduce long-term salt and water costs through intelligent regeneration

Read what our Customers say...

Frequently Asked Questions

  • What is the best smart water softener in Canada?

    The Kent DropPro Connect is one of the only water softeners available in Canada that combines hardness removal with real-time leak detection, automatic water shutoff, and full app control through the DROP system. For Southern Ontario homeowners looking for a complete water management solution, it is a leading choice in the smart water softener category.

  • How long does a DropPro Connect water softener last?

    The Kent DropPro Connect is backed by a 20-year manufacturer warranty - making it one of the longest-warranted water softeners available in Southern Ontario and across Canada.

  • Does the DropPro Connect work with well water?

    Yes. The Kent DropPro Connect is engineered to handle both municipal city water and private well water hardness conditions. A professional water test helps confirm the appropriate model size and configuration for your specific well conditions across Southern Ontario.

  • How much salt does a smart water softener use?

    The DropPro Connect uses demand-initiated regeneration, which means it only regenerates based on your actual household water usage rather than a fixed timer schedule. This approach uses up to 25% less salt compared to traditional softeners - reducing ongoing running costs for the life of the system.

  • Does the DropPro Connect require WiFi?

    Yes - the DROP Hub connects to your home WiFi network to enable app monitoring, remote control, and real-time notifications. The softener will continue to soften water without WiFi, but remote monitoring, leak alerts, and app control will not be available without an active internet connection.

  • What happens if I lose internet or the app goes down?

    The DropPro Connect continues to soften water normally without an internet connection. The core softening function operates independently of the app and WiFi. Smart monitoring and remote control features require connectivity to function.

  • Does the system come with leak detectors?

    Yes - the DropPro Connect bundle includes 2 DROP leak detectors and the DROP Hub. Additional leak detectors can be added at any time, and up to 32 can be paired to a single system for complete whole-home coverage.

  • Can I install the DropPro Connect myself?

    Professional installation by Kent's licensed technicians is included with every system - covering the full softener installation, DROP Hub setup, and DROP App configuration. This ensures your system is correctly sized, properly connected, and fully operational from day one.

  • How much salt does the DropPro Connect use?

    Because the system uses demand-initiated regeneration, it only regenerates based on your actual water usage - using up to 25% less salt than traditional timer-based softeners. Exact monthly salt usage depends on your water hardness level and household demand. A professional water test helps estimate running costs before installation.

  • Is the DropPro Connect suitable for well water in Southern Ontario?

    Yes - the DropPro Connect handles both city water and private well water hardness conditions across Southern Ontario. Areas like Milton, Uxbridge, and rural Halton Region can experience hardness levels above 20 gpg, and the DropPro Connect is sized and configured specifically for your tested conditions.

  • What is the warranty on the Kent DropPro Connect?

    The DropPro Connect is backed by a 20-year manufacturer warranty - one of the longest available on a whole house water softener in Canada. This provides long-term protection and peace of mind on your investment.

  • How many leak detectors can I add to the system?

    Up to 32 DROP leak detectors can be paired to a single DropPro Connect system. The bundle includes 2 detectors to start, and additional units can be added at any time to expand coverage throughout your home.

  • How do I get started with the DropPro Connect?

    Contact Kent Water to schedule a free water test. Our team will assess your water hardness level, recommend the correct model size, and arrange professional installation across Southern Ontario and the GTA at a time that suits you.

About Kent Water Purification Systems

Kent Water Purification Systems has been serving Southern Ontario homeowners with professional water treatment solutions, with installations across the GTA, Halton, Durham, Peel, York, and Waterloo regions. All systems are professionally installed by licensed technicians and backed by ongoing service and maintenance support. Kent specializes in properly sized water softeners and filtration systems based on real water test results - not one-size-fits-all packages.

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Finding the Right Plan for Your Budget

The Kent DropPro Connect is available through flexible purchase and rental options - so you can get Southern Ontario's smartest water softener without compromising on quality.

  • Purchase - Own your system outright with a 20-year manufacturer warranty included
  • Rental - Low monthly payments with maintenance and service included
  • 0% Interest Financing - Spread the cost of ownership with no added interest

Professional installation included. 20-year manufacturer warranty. Serving Southern Ontario and the GTA.

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